Terms & Conditions

These terms apply when you use iruali and when you buy anything through it. You accept them by ticking the box at checkout before you pay.

1. About our services

iruali is an online marketplace operated by iruali in the Republic of Maldives. Independent local shops ("sellers") from islands across the Maldives sell products through iruali: food and groceries, handmade crafts, fashion, home and living, electronics, beauty and wellness, fishing and marine supplies, and kids' items. Each product page describes the item, shows its price, stock and the shop that sells it.

We run the website, take payment for your order on behalf of the sellers, and handle customer service, cancellations, returns and refunds. Every seller is reviewed by us before their products go live.

2. Payment and currency

• All prices are shown and charged in MVR (Maldivian Rufiyaa). The total, including delivery, is shown at checkout before you pay.
• Card payments are processed securely by Bank of Maldives (BML) through BML Connect. We accept Visa, Mastercard, American Express and Maestro.
• The merchant outlet is located in the Maldives.
• Card details are entered only on BML's secure payment page. iruali does not store, view or process your card number, expiry date or security code.
• Card payment is the only payment method. Orders are paid in full when placed; we do not accept cash on delivery or bank transfer.

3. Delivery policy

• Delivery area: inhabited islands in the Maldives. We do not deliver outside the Maldives.
• Delivery fee: MVR 25.00 in Greater Malé and MVR 75.00 to other islands, free on orders of MVR 1,000.00 or more. The fee is shown at checkout before payment.
• Estimated delivery time: usually 1–3 working days in Greater Malé and 3–10 working days to other islands, depending on boat and flight schedules.
• We may decline or cancel an order if delivery is not possible because of weather, distance or other operational reasons. In that case you receive a full refund.

Full details: Delivery Policy.

4. Refund and cancellation policy

Please read our full Returns, Refunds & Cancellations Policy before you buy. In summary:

• You can cancel your order free of charge while it is Pending, from My Orders.
• Items that arrive damaged, faulty, wrong or not as described can be returned within 7 days of delivery for a replacement, exchange or full refund.
• Food and other perishables, opened beauty and personal care products, underwear, swimwear and custom-made items cannot be returned unless they arrive damaged, faulty or wrong. Change-of-mind returns are at the shop's discretion.
• If we or the shop cannot fulfil your order, you receive a full refund.
• Approved card refunds go back to the same card through BML, usually within 5–7 business days depending on your bank.
• For payment disputes, contact us within 7 days of the transaction.

5. Import / export and legal restrictions

All products are sold and delivered within the Maldives. No import, export or customs duties apply to orders from iruali. Sellers must follow Maldivian law, and items that are prohibited or restricted in the Maldives, including under the Maldives Customs Service's rules, may not be listed. If an item needs an age check or a permit, the seller may ask for proof before delivery and cancel the order with a full refund if it cannot be provided.

6. Security and card data

All card payments are processed on Bank of Maldives' secure payment page using SSL/TLS encryption. iruali does not store, view or retain any card details on its servers, and every payment result is confirmed directly with BML before an order is marked as paid. We restrict and regularly review access to customer data to prevent unauthorised access. See Payment Security and our Privacy Policy.

7. Transaction records

We strongly recommend that you keep a copy of your order confirmation email, your payment receipt and these Terms & Conditions and policies as they were when you placed your order. A printable receipt for every order is available from My Orders.

8. Your account

You need an account to check out. Keep your password private; you are responsible for orders placed from your account. Tell us straight away if you think someone else has used it.

9. Products, prices and availability

Descriptions and photos are provided by the seller, and we remove listings that are wrong or misleading. If a price is clearly wrong because of a mistake, or an item turns out to be unavailable, we contact you before sending the order and you may cancel for a full refund.

10. Reviews and questions

Reviews and questions must be honest and about the product. We may remove content that is abusive, misleading, advertising, or that shares personal details.

11. Privacy

Your personal data is collected and used in accordance with our Privacy Policy.

12. Governing law

These terms are governed by the laws of the Republic of Maldives. Any dispute will be resolved through the relevant Maldivian courts or authority. Nothing in these terms limits your rights under Maldivian law.

13. Changes to these terms

We may update these terms. The version that applies to your order is the one shown when you placed it.