Returns, Refunds & Cancellations

1. Cancellation

• While your order is Pending: cancel it yourself from My Orders at no charge. You get a full refund, including delivery.
• Once the shop is preparing it or has sent it: contact us straight away. We will cancel it if the shop can still stop it; otherwise you can return it under section 2.
• Cancelled by us or the shop (for example, the item is out of stock or delivery is not possible): full refund, including delivery.
• Card orders that are not paid within 24 hours are cancelled automatically. Nothing is charged.

2. Returns and refunds

• Damaged, faulty, wrong or not as described: tell us within 7 days of delivery with your order number and a photo. We arrange a replacement, an exchange or a full refund, including the delivery fee, and we pay any return delivery.
• Missing items: tell us within 48 hours of delivery. We send the missing items or refund them.
• Change of mind: at the shop's discretion. If the shop agrees, the item must be unused, in its original packaging and returned within 7 days of delivery; the original delivery fee and return delivery are not refunded.
• Order not fulfilled: if we cannot supply or deliver your order, you receive a full refund.

3. Exchanges

If you received the wrong size, colour or variant, or a faulty item, we exchange it for the right one when the shop has it in stock. If it does not, you get a refund.

4. Items that cannot be returned

For health, hygiene and freshness reasons, these items cannot be returned or exchanged unless they arrived damaged, faulty or wrong:

• food, groceries and other perishable goods;
• opened beauty, skincare and personal care products;
• underwear and swimwear;
• items made or altered to your order (custom or personalised items).

5. Refund process

• Card payments are refunded to the original card through Bank of Maldives (BML). Processing time is usually 5–7 business days, depending on your bank.
• We do not refund card payments in cash or to a different card.
• You receive a confirmation when the refund has been started. Loyalty points and vouchers used on a cancelled order are returned to your account.

6. How to request a cancellation, return or refund

Contact us with your order number through any of these channels:

• Online: My Orders. Cancel a pending order, or open a delivered order and choose Request a return to pick the items, give the reason and add a photo.

We reply within 2 business days. You can follow your return in My Orders, and we email you when it is approved and when the refund is sent.

7. Payment disputes

If you believe a charge on your card is incorrect, please contact us within 7 days of the transaction date. We will investigate and respond within 3 business days. If the issue is not resolved, you may raise a dispute with your card issuer.

8. Keep your receipt

Please keep your order confirmation and payment receipt until your order has arrived and you are happy with it. A printable receipt is available for every order in My Orders.

All transactions are in MVR (Maldivian Rufiyaa). No import/export charges or customs duties apply, because all orders are delivered within the Maldives.