Delivery Policy

iruali delivers to inhabited islands across the Maldives. We do not deliver outside the Maldives.

1. Delivery fees

• Greater Malé (Malé, Hulhumalé and Villimalé): MVR 25.00 per order.
• Other islands: MVR 75.00 per order.
• Large or heavy items can have an extra delivery charge per item, shown on the product page. Free delivery does not cover it.
• Some shops let you collect your order from them instead, with no delivery fee. You choose at checkout.
• Free delivery on orders of MVR 1,000.00 or more (after discounts).

The exact fee is shown at checkout before you place your order.

2. Delivery times

• Shops usually prepare orders within 1–2 working days.
• Greater Malé: usually 1–3 working days after the order is prepared.
• Other islands: depends on the ferry, speedboat, cargo boat or flight schedule to your island, usually 3–10 working days.

These are estimates, not guarantees. Weather, sea conditions and changes to boat or flight schedules can cause delays. We email you when your order is sent and when it is delivered, and you can follow it under My Orders or Track Order.

3. How your order is delivered

• Orders from different shops may arrive separately.
• For other islands, the order is sent by the shop's usual boat or cargo service and handed over at your island's jetty or delivered to your address, depending on the service. The shop or courier will call the phone number on your order to arrange it.
• Large, fragile or perishable items may need a delivery time agreed with you by phone.

4. Receiving your order

• Please give a correct address and a phone number we can reach. Someone must be available to receive the order.
• If a delivery fails because nobody could be reached or the address was wrong, we will contact you to arrange another delivery, which may have a further fee.
• Check your order when it arrives. Tell us within 48 hours if anything is damaged or missing, with photos, so we can fix it under our Returns, Refunds & Cancellations Policy.

5. Special conditions

• All orders are paid by card when placed. Delivery staff never ask for payment.
• Items that need an age check or permit are only handed over after the check.
• No import or export customs duties apply, because all orders are delivered within the Maldives.